Industry:
Telecommunications
# of Employees:
51-200
Commio delivers reliable, API-driven voice and messaging solutions that help businesses connect with customers through trusted calls and rich conversational experiences. With deep carrier redundancy, advanced caller authentication, and U.S.-based expert support, Commio enables organizations to scale communications confidently and securely.
The Challenge
Commio receives steady inbound demand, but converting those leads into meetings required every prospect to complete a mandatory Know-Your-Customer (KYC) survey before talking to Sales.
Historically, an inbound SDR handled every follow-up call. But when that responsibility shifted to an AE, the process became brittle. Manual outreach meant:
Follow-up timing varied by day and by rep.
Qualification criteria weren't consistently applied.
Scaling coverage meant hiring another inbound rep.
Maintaining speed, quality, and compliance without expanding headcount became the priority.
We wanted to save money and increase response rates. SalesAi did both.
The Solution
Commio deployed a SalesAi voice agent to act as their always-on "inbound SDR."
The agent calls every new lead within minutes of form submission, gives a friendly nudge toward the KYC survey, and continues outreach until the survey is completed, ensuring only qualified buyers reach Sales.
Setup Highlights
6-call sequence delivered across seven business days
Rotating call times to maximize pickup across time zones
Dual-channel engagement: paired with Outreach emails for increased visibility
"Derek," the Ai agent, was tuned to match the voice, tone, and pacing of Commio's top-performing AE
The result: a fully automated, human-sounding qualification workflow that runs with perfect consistency.
The Results
Period | Leads | Responses | Response Rate |
|---|---|---|---|
Before SalesAi (Jun-July 2025) | 124 | 35 | 28% |
With SalesAi (Aug-Sep 2025) | 69 | 31 | 45% |
Same Period Last Year (2024) | 127 | 15 | 12% |
With SalesAi, Commio experienced:
64% increase vs. the previous period
3.7x lift year-over-year
Not only has Commio improved its lead response rate, but they've also realized a huge operational impact:
One full headcount saved by reallocating SDR capacity
Zero lead lag: instant follow-up turns every form fill into a next step
Qualification consistency: same timing, tone, and process every day
Higher AE efficiency: only qualified prospects reach the calendar
The program has been so successful that Commio plans to expand its SalesAi Voice Agent to additional use cases, such as re-engaging older inbound leads, adding Tier 1 phone triage for support and billing conversations, and expanding into outbound qualification.
SalesAi gave Commio consistency, efficiency, and confidence, automating every inbound follow-up call while ensuring only qualified prospects reached Sales.
